ICMIF Knowledge Hub - International Cooperative and Mutual Insurance Federation

ICMIF Knowledge Hub

The ICMIF Knowledge Hub below brings together all of ICMIF’s strategic intelligence and best-practice content in one place, making it easily accessible and searchable for ICMIF members. The Knowledge Hub is organised by three thematic areas of strategic interest: mutual difference; innovation and emerging risks; and sustainability and social responsibility. It utilises a dynamic tagging system so users can easily navigate the wealth of exclusive content which has been curated for members, including video presentations, conference sessions, webinars, member case studies, thought-leadership articles, leadership interviews, blog articles and the latest news stories. Please scroll down to find the search tools which will help you find the content you are looking for. If you require further assistance or are unable to find specific content please contact a member of the ICMIF team.

We encourage members to bookmark this page for future use as new member-only content will be regularly added.

Publication

Member Impact Report – ICMIF Biennial Review 2023-2024

Mutual Difference

A review of ICMIF’s key activities, achievements and strategic initiatives over the period 2023/2024, showcasing how the Federation has facilitated more opportunities for members to connect and share knowledge; more opportunities for members to broaden and deepen their expertise; and more opportunities...

Blog article

A year of collaboration and opportunity: Reflecting on 2024 and looking ahead to 2025

Mutual Difference

As the new CEO of the International Cooperative and Mutual Insurance Federation (ICMIF), I am deeply honoured to lead this vibrant global network into an exciting era. Building on the remarkable legacy of Shaun Tarbuck, I am inspired by the...

Conference session

CEO panel: Profits for purpose

Mutual Difference

As purpose-driven, commercially-minded organisations, mutual/cooperative insurers must effectively balance a commitment to having a meaningful impact on people and society, with an imperative to maintain long-term financial stability. This CEO panel discussion explores how ICMIF members can gain a competitive advantage by harnessing the power....

Conference session

Sustainability for better business performance

Mutual DifferenceSustainability and Social Responsibility

Sustainability has become one of the strategic imperatives for the entire insurance industry, influenced by growing market expectations, investor pressures and regulatory compliance. However, for many mutual/cooperative insurers, sustainability is more than adopting sustainable practices to drive positive environmental and social change – it is...

Publication

ICMIF Members: Key Statistics report 2024

Mutual Difference

The latest ICMIF Members: Key Statistics report from the International Cooperative and Mutual Insurance Federation (ICMIF) shows 61% of the ICMIF membership exceeded their local market’s annual growth-rate between 2022 and 2023, compared to 59% between 2021 and 2022. Key...

Conference session

Unlocking new opportunities in the evolving risk landscape

Innovation and Emerging RisksMutual Difference

In today’s rapidly transforming and uncertain world, insurers are facing both challenges and unparalleled opportunities to redefine their value proposition and operational strategies. This session looks at the significant trends, such as the advent of AI and other emerging technologies, that are poised...

Case study

Creating value for customers through AI: Länsförsäkringar’s journey to build its own GPT

Innovation and Emerging Risks

With nearly half of Sweden's population as customers, maintaining personalised service is vital for Länsförsäkringar, prompting the exploration of AI to automate tasks and simplify access to information. By building its own an internal chat client (LF-GPT)...

Conference session

Meeting increasing customer expectations

Mutual Difference

This session explores how ICMIF members are transforming customer experience as part of their journeys to modernise and become more customer-centric. Looking at how companies are adapting to evolving customer needs and expectations, the session will feature case studies on improving and personalising...

Publication

ICMIF Members Sustainability Report 2024

Sustainability and Social Responsibility

Members who responded to ICMIF’s annual sustainability survey have reported that, collectively, over USD one trillion of their investments are aligned to sustainable investment frameworks, according to the 2024 ICMIF Members Sustainability Report. The report shows that ICMIF members are...

Publication

EY Global Mutual Insurance Market Scan 2024

Innovation and Emerging RisksMutual Difference

Mutual and cooperative insurers remain a critical pillar of the global insurance industry, offering vital protections to individuals, families, businesses and communities around the world. Mutuals will only become more important as new risks emerge, presenting more potentially severe threats....

Case study

Sharing success with member policyholders: How ICMIF members demonstrate “the mutual difference” through profit-sharing initiatives

Mutual Difference

The mutual and cooperative business model emphasises shared prosperity, measuring success through the collective well-being of customers and stakeholders rather than solely...

Case study

A journey to operationalise the value of mutuality in business strategy

Mutual Difference

In 2019, Wawanesa, one of the largest mutual insurers in Canada, embarked on a strategic journey to redefine and operationalise mutuality within its business, focusing on member-centricity, community impact, and sustainability. This process involved extensive research, global peer learning, and internal reflection. Wawanesa has

Video presentation

Building trust and enhancing customer experience in a multi-brand, omnichannel approach

Innovation and Emerging RisksMutual Difference

Case study presentation from P&V Group (Belgium) exploring how the organisation is transforming customer experience as part of their journey to modernise and become more customer-centric. Looking at how to adapting to evolving customer needs and expectations, the case study looks at improving and...

Video presentation

Generating value through purpose

Mutual Difference

Gore Mutual(Canada) outlines its journey of transformation towards becoming a purpose-driven, digitally led, national insurer by 2030. The company’s strategy, "Next Horizon," launched amidst the COVID-19 pandemic in 2020, addresses industry challenges such as regulatory pressures, climate impacts, and economic shifts, by focusing on...

News article

Beneva reiterates its commitment to anxiety prevention by investing an additional CAD 1.5M

Sustainability and Social Responsibility

Last month, Canadian ICMIF member Beneva marked National Philanthropy Day (15 November) with the announcement that it is investing an additional CAD 1.5 million in support of its corporate cause: anxiety prevention. This financial support will enable the charitable organisations...

Publication

ICMIF Members AI Survey Report

Innovation and Emerging Risks

Given its transformational potential, in April 2024 ICMIF sent a survey to its members with the intent of better understanding how and where mutual/cooperative insurers were currently leveraging artificial intelligence (AI) within their businesses; highlighting some common challenges (and solutions) to effective AI adoption; and showcasing a range of practical AI applications...

Video presentation

A time of choices: Global trends and developments shaping today’s world

Innovation and Emerging Risks

Alexandra Stråberg guides us through the geopolitical trends currently shaping our world, discussing the complex choices we face today in areas such as economics, social issues, human development, and environmental sustainability. She covers topics such as democracy and elections; protectionism and trade; economic cycles...

CEO interview

Pascal Demurger (MAIF) on leading a mission-driven company

Mutual DifferenceSustainability and Social Responsibility

Pascal Demurger, Chief Executive Officer of MAIF (France) discusses leading a mission-driven company, combating ecological change, and the most important trends shaping the insurance sector in this CEO interview.

CEO interview

Bianca Tetteroo (Achmea) on international growth and inclusive leadership

Mutual Difference

Bianca Tetteroo discusses how Achmea’s international presence strengthens its overall strategy and the organisation's commitment to its core values while allowing the company to evolve with the changing insurance landscape. Tetteroo also reflects on her leadership journey as the first female CEO...

Case study

Cultivating an engaged and committed workforce

Mutual Difference

In March 2024, UK mutual insurer NFU Mutual was named one of only 60 companies across the globe to be recognised as a ‘Gallup Exceptional Workplace’ for the ninth year in a row. The award is only given to organisations that can prove they...

Video presentation

Insurance in an AI-infused fourth industrial age: Innovating the well-established

Innovation and Emerging Risks

This presentation explores the evolving role of partnerships and technology, particularly generative AI (GenAI), in transforming the insurance and financial services industries. Collaborations between entities like EY, Microsoft, and industry stakeholders drive innovation and address challenges such as regulatory compliance, climate reporting, customer service...