Swedish ICMIF member Folksam will soon be providing video inspection services so that its claims administrators can inspect and document damage remotely. It is expected that this will contribute to faster claims handling, reduced climate impact and increased customer satisfaction.

“After a successful test period, we choose to introduce video inspections in our regular damage management within property, construction and motor damage. We believe that this type of digital service will become increasingly important to us at Folksam. Partly for customers’ expectations of fast and professional claims settlement, and partly as part of our sustainability work. By replacing physical travel with video inspections, we can help reduce our climate footprint” says Carina Aho Laitinen, Head of Division Claims Backoffice, Home and Motor.

Better inspections with artificial intelligence

Folksam signed an agreement on the video inspection service with CAB Group AB, a company that develops and delivers claims management systems to Nordic insurance companies and their suppliers.

CAB Group’s video inspection service is based on Bdeo’s technology platform for Visual Intelligence – video and image recognition based on artificial intelligence (AI). The partnership between insurtech Bdeo Technologies and CAB Group means that Folksam is offered local support and support in the implementation of the service.

“We are very happy to have reached an agreement with Folksam, and that Folksam has already started the service in its claims business. We look forward to expanding the collaboration to include Visual Intelligence – image recognition based on artificial intelligence. Here, Bdeo’s technology platform is a leader, with a strong focus on creating conditions for efficient and customer-driven claims management” says Peter Afzelius at CAB Group.