In this webinar, NFU Mutual (UK) share how, through the creation of their CX Blueprint, they have set out a vision for customer experience (CX) dominance. It explores how this blueprint is starting to democratise CX and empower teams within NFU Mutual to make informed decisions that support the overarching business goal of dominating in customer experience. Practical insights are shared on the journey that’s been undertaken so far to create and implement the CX Blueprint, as well as what is next.

Speakers:

• Piers Watson, Head of Customer Experience, NFU Mutual (UK)
• Andrew Weiner, Experience Design Manager, NFU Mutual (UK)