Conference session
ICMIF Biennial Conference 2024
This session explores how ICMIF members are transforming customer experience as part of their journeys to modernise and become more customer-centric. Looking at how companies are adapting to evolving customer needs and expectations, the session will feature case studies on improving and personalising customer journeys, approaches to integrating an omnichannel experience, and the importance of people and culture in creating positive outcomes for policyholders.
Session speakers:
- Hilde Vernaillen, Chair of the Management Committee, P&V Group (Belgium)
- Jean-François Chalifoux, President and CEO, Beneva (Canada)
- Nick Turner, Group Chief Executive, NFU Mutual (UK)
- Glenn Croasdale, Chief Client Officer, FMG (New Zealand)
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