ICMIF Knowledge Hub - International Cooperative and Mutual Insurance Federation

ICMIF Knowledge Hub

The ICMIF Knowledge Hub below brings together all of ICMIF’s strategic intelligence and best-practice content in one place, making it easily accessible and searchable for ICMIF members. The Knowledge Hub is organised by three thematic areas of strategic interest: mutual difference; innovation and emerging risks; and sustainability and social responsibility. It utilises a dynamic tagging system so users can easily navigate the wealth of exclusive content which has been curated for members, including video presentations, conference sessions, webinars, member case studies, thought-leadership articles, leadership interviews, blog articles and the latest news stories. Please scroll down to find the search tools which will help you find the content you are looking for. If you require further assistance or are unable to find specific content please contact a member of the ICMIF team.

We encourage members to bookmark this page for future use as new member-only content will be regularly added.

Video presentation

Royal London completes transfer of Aegon UK individual protection book

Mutual Difference

ICMIF member Royal London, announced yesterday that the Part VII transfer of the Aegon UK individual protection book had been formally approved by the courts in the UK. As a result of the acquisition, the life insurance, critical illness and...

Thought leadership article

Geopolitical risk snapshot 2024: navigating political risk in an era of heightened global tensions

Innovation and Emerging Risks

In this ‘year of the election’, where over half the world’s population will have the opportunity to vote, we focus on global business executives’ concerns and perceived preparedness for geopolitical risk and their apprehension around the outcome of these elections impacting their international operations...

Publication

ICMIF Members AI Survey Report

Innovation and Emerging Risks

Given its transformational potential, in April 2024 ICMIF sent a survey to its members with the intent of better understanding how and where mutual/cooperative insurers were currently leveraging artificial intelligence (AI) within their businesses; highlighting some common challenges (and solutions) to effective AI adoption; and showcasing a range of practical AI applications...

CEO interview

Pascal Demurger (MAIF) on leading a mission-driven company

Mutual DifferenceSustainability and Social Responsibility

Pascal Demurger, Chief Executive Officer of MAIF (France) discusses leading a mission-driven company, combating ecological change, and the most important trends shaping the insurance sector in this CEO interview.

Webinar

Setting out the blueprint for customer experience excellence

Mutual Difference

In this webinar, NFU Mutual (UK) share how, through the creation of their CX Blueprint, they have set out a vision for customer experience (CX) dominance. It explores how this blueprint is starting to democratise CX and empower teams within...

Case study

Creating value for customers through AI: Länsförsäkringar’s journey to build its own GPT

Innovation and Emerging Risks

With nearly half of Sweden's population as customers, maintaining personalised service is vital for Länsförsäkringar, prompting the exploration of AI to automate tasks and simplify access to information. By building its own an internal chat client (LF-GPT)...

Conference session

Building a sustainability strategy across the business

Sustainability and Social Responsibility

Royal London (UK), Wawanesa (Canada), and Aviva Investors each demonstrate a unique but unified approach towards sustainability and environmental, social, and governance (ESG) principles. Royal London's strategy, structured on three pillars, focuses on responsible investment, climate change, and stakeholder engagement...

Case study

How Farm Mutual Re is creating a culture of innovation

Innovation and Emerging RisksMutual Difference

Farm Mutal Re (Canada) has undertaken an innovation journey focused on being a beacon of mutual innovation, carving a pathway for its future and empowering its member community. Its innovation is centred around developing employee skillset with its Innovation Rotational Programme, a tiered approach...

Case study

Building the digital capabilities needed to maintain FMG’s advantage as a relationship-based mutual insurer

Innovation and Emerging RisksMutual Difference

FMG differentiates itself through a relationship model that focuses on building customer intimacy and understanding its rural client base better than others in the market. As the organisation began to invest in digital capabilities to support its recent growth, it took an approach that would be guided by its mutual values...

Webinar

A journey to transition to the cloud

Innovation and Emerging Risks

Transitioning to the cloud represents a critical step for insurers to accelerate their digital transformation and stay competitive in the evolving insurance landscape. In this webinar, Co-operators (Canada) share their recent experience of this major technology upgrade to their P&C...

Video presentation

Measuring and reporting of insurance-associated emissions

Sustainability and Social Responsibility

Allianz Group has integrated sustainability into its Property and Casualty (PNC) business, using the PCAF standard to account for and report carbon emissions. This framework assigns a share of real-world emissions from underlying assets to the financial institution, enhancing transparency and tracking progress toward...

Video presentation

The CARD MBA model – providing microinsurance to low-income communities in the Philippines

Mutual DifferenceSustainability and Social Responsibility

Providing insurance to low-income communities presents unique challenges and opportunities. Success in this sector requires a multifaceted approach that includes leveraging technology, engaging with the community, and understanding the specific needs of these populations. Card MBA, a leading mutual microinsurance provider in the Philippines...

Video presentation

The journey to making Benenden Health famous

Mutual Difference

Benenden Health's (UK) strategic transformation in marketing and brand awareness represents a significant shift from traditional perceptions of marketing as a secondary, aesthetic-focused function to a central, strategic driver of business growth. Initially challenged by inconsistent investment and undervaluation, the...

Video presentation

The future of the insurance workforce

Innovation and Emerging Risks

Shifting industry trends are reshaping business capabilities across the insurance value chain and supporting functions. EY expects efficiencies in the ‘core’ insurance competencies of underwriting and claims, but with increased data skills in hybrid roles. Talent strategies need to consider how roles and skills are changing, and HR..

Thought leadership article

Decrypting AI for insurance

Innovation and Emerging Risks

Recent use cases highlight the huge transformative potential that artificial intelligence (AI) could have on the insurance industry. However, despite examples of how AI is delivering benefits today and the opportunities for the insurance value chain in the near future, challenges still...

Thought leadership article

Beginning of a new era – Impact of global issues in (re)insurance

Innovation and Emerging Risks

The global nature of the reinsurance industry has enabled the diversification of risk away from concentration in specific regions to the larger global market. However, record catastrophe losses, inflation stemming from increased interest rates, geopolitical tensions and heightened climate risk are putting operating pressures...

Blog article

Thinking commercially is key to creating value for members

Mutual Difference

GF Insurance was founded in a different time –1967 –when Denmark was a different country than today. Ownership of a car was a luxury item for the rapidly growing middle class who needed to be insured well and cheaply. In...

Video presentation

Aviva Investor’s approach to a net zero strategy

Sustainability and Social Responsibility

Aviva Investors’ approach to developing a net-zero strategy underscores the importance of establishing clear, long-term objectives tailored to specific organisational motivations, whether it's reducing direct climate impacts, contributing to global sustainability, or managing business risks. Aviva Investors’ experience highlights the...

Webinar

Practical AI applications for a modern mutual

Innovation and Emerging Risks

In this webinar, Steve Ferrari, Chief Transformation Officer at OneFamily, brings to life the transformative impact that artificial intelligence (AI) is having on the organisation’s customer service and telesales operations. Focusing on how AI enhances customer experience and streamlines operational...

Blog article

Communicating the benefits of a modern mutual

Mutual Difference

Last year, I was invited to represent ICMIF at the Association of Financial Mutual’s (AFM) Annual Conference, to share some examples of best-practice from mutual/cooperative insurers across the globe with an audience of leaders from the UK’s mutual insurance and...

Thought leadership article

New emerging risks for re/insurers: Geopolitical tensions, volatile markets and technological innovations

Innovation and Emerging Risks

This year's (2023) emerging risk insights from Swiss Re Institute reflect the uncertainty currently shaping the global risk landscape of the (re)insurance industry, including geopolitical tensions, volatile financial markets and technological innovations such as generative AI.