Caisse Mutuelle Laïque (CML, Lebanon) is working to ensure that its members turn to them for both insurance cover and practical support during the COVID-19 pandemic. CML’s members have 24/7 access to telephone consultations with a family doctor via the CML helpline. The mutual is also communicating clearly on its website about the coverage that it provides for COVID-19, including testing and medical costs of members who contract COVID-19 while undergoing other treatment.

CML is also trying to ensure that all age groups get the information they need: two separate PDFs – one for adults and one for children – explain what COVID-19 is, and how to combat its spread. It is offering advice via social media, with three short videos on its Facebook page, which feature a doctor explaining in clear, practical terms what COVID-19 is, how to prevent its spread, and how to combat stress during the pandemic.

In a video for members on the organisation’s website and Facebook pages, CML Chairman, Joseph Akiki says he believes that CML is a community with one mutual priority: members’ safety and health and that the organisation is coping with these difficult circumstances by adapting services as best as possible.