ICMIF Centenary Conference 2022

This session includes business transformation case studies from ICMIF members of their journey to modernise their organisations, responding to changing customer expectations and rapid technology developments, to become truly customer-led (rather than product-led) organisations. Hear examples of new operating models and digitally-led transformations that remain focused on building affinity through improved customer experience and delivering customer value through positive outcomes.

Presentations:

• Securing a vibrant future for Gore Mutual as a purpose-driven, digitally-led mutual | Paul Jackson, COO, Gore Mutual (Canada)
• Digital transformation and moving towards a customer-centric model | Diego Guaita, CEO, Grupo San Cristóbal (Argentina)
• Modern mutuality and the democratisation of financial wellbeing | Teddy Nyahasha, CEO, OneFamily (UK)