Webinar
ICMIF Centenary Conference 2022
This session includes business transformation case studies from ICMIF members of their journey to modernise their organisations, responding to changing customer expectations and rapid technology developments, to become truly customer-led (rather than product-led) organisations. Hear examples of new operating models and digitally-led transformations that remain focused on building affinity through improved customer experience and delivering customer value through positive outcomes.
Presentations:
- Securing a vibrant future for Gore Mutual as a purpose-driven, digitally-led mutual | Paul Jackson, COO, Gore Mutual (Canada)
- Digital transformation and moving towards a customer-centric model | Diego Guaita, CEO, Grupo San Cristóbal (Argentina)
- Modern mutuality and the democratisation of financial wellbeing |Â Teddy Nyahasha, CEO, OneFamily (UK)
Member only content
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This is an abridged version. To access the full article/recording, please complete the form above to request the link to the full version being sent directly to you, or visit the member-only link for the ICMIF Knowledge Hub (for more details of how ICMIF members can access this please click here or contact ICMIF).
