Tuesday 17 October

Opening Conference Session (14:30 – 17:00)
State of the mutual nation (including ICMIF General Meeting)

Welcome and opening remarks

• Hilde Vernaillen, Chair, ICMIF and Chair of the Management Committee, P&V Group (Belgium)
• Shaun Tarbuck, Chief Executive, ICMIF

Keynote speaker: Redesigning the role of insurance

• Justin Mundy, Director, The Prince of Wales’s International Sustainability Unit (UK)

In the context of global challenges, insurance is paramount to achieving economic and social development goals and ensuring harmony with nature in order to sustain the health of the environment. Justin Mundy, head of HRH Prince Charles, the Prince of Wales’ International Sustainability Unit, will give a global perspective of the critical challenges facing the world and the leadership role that the insurance industry needs to embrace in managing and mitigating risk, averting catastrophes and supporting resilient development.

Keynote speaker: Disrupt or be Disrupted… how to stay ahead of the curve

• Andrew Grill, Global Managing Partner, IBM Social Consulting (UK)

Disruption is happening now, but what does it mean for you and your business? Practical futurist and internationally renowned thought-leader Andrew Grill will bring his perceptions on what the future holds for our businesses. What are the emerging trends that will shape what our industry, how can companies prepare for disruption and how can innovation drive digital transformation?

ICMIF Board panel

In their capacity as cooperative/mutual insurance leaders, a panel of ICMIF Board members from around the world discuss their views on the challenges and opportunities for our sector to rethink strategies, reinvent organisations and redesign insurance.

• Hilde Vernaillen, Chair, ICMIF and Chair of the Management Committee, P&V Group (Belgium)
• Georgina Díaz Sánchez, Chair of the Board of Trustees, ICMIF/Americas and General Manager, Sociedad de Seguros de Vida del Magisterio Nacional (Costa Rica)
• Tom Gitogo, Group CEO, CIC Insurance Group (Kenya)
• Chris Black, Chief Executive, FMG (New Zealand)
• Grzegorz Buczkowski, President, AMICE and CEO, TUW SKOK (Poland)
• Brad Hewitt, CEO, Thrivent Financial (USA)

ICMIF General Meeting

Full ICMIF members are invited to exercise their voting rights during the ICMIF General Meeting*.

*In line with the Federation’s statutes, members unable to attend the Meeting will be invited to vote in advance and their votes will be included in the results.

Wednesday 18 October

Session 1 (09:00 – 10:30)
Leadership challenges in a responsible industry

The insurance industry plays a crucial role in securing our socio-economic futures. Our people and our planet are in need of our help to identify, understand and manage risk, and protect lives and livelihoods. The impact that our cooperative/mutual sector has can only be strengthened through partnerships, and working in collaboration with the broader insurance industry, governments, regulators and civil society.

This panel discussion includes leaders from our sector who are working extensively with external stakeholders, as well as representatives from external partners, to explore the key issues, how we can have the greatest impact, and the opportunity for greater prominence that is now within our sector’s reach.

Chair:

• Shaun Tarbuck, Chief Executive, ICMIF

Panel:

• Hilde Vernaillen, Chair, ICMIF and Chair of the Management Committee, P&V Group (Belgium)
• Monique F. Leroux, President, International Co-operative Alliance (ICA)
• Jean-Louis Davet, Chief Executive, Groupe VYV (France)
• Stephen Catlin, Chair, Insurance Development Forum (IDF)
• Dame Inga Beale, CEO, Lloyd’s of London (UK)
• Robert Glasser, Special Representative of the Secretary-General for Disaster Risk Reduction, United Nations Office for Disaster Risk Reduction (UNISDR)

Session 2 (11:00 – 12:30)
Serving the insurance needs of a new world of risk

Continuing to explore our partnerships with external stakeholders, this session focuses on ICMIF’s concrete actions at the highest levels of global debate and influence, which have been a key part of its strategy since 2014. Leaders from the ICMIF membership have joined in these important collaborations with the broader insurance industry, the OECD, World Bank and the United Nations, all represented in this panel. Specific issues relating to our new world of risk include the protection gap, the Insurance Development Forum (IDF), disaster risk reduction and microinsurance.

Chair:

• Rowan Douglas, CEO Capital, Science & Policy Practice, and Chairman, Willis Research Network, Willis Towers Watson (UK)

Panel:

• Rob Wesseling, President and CEO, The Co-operators (Canada)
• Mamiko Yokoi-Arai, Principal Administrator and Head of Insurance, Organisation for Economic Co-operation and Development (OECD)
• Aris Alip, Founder and Chairman, CARD MRI (The Philippines)
• Kurt Karl, Chief Economist, Swiss Re (USA)
• Jan Kellett, Special Advisor: External Engagement, United Nations Development Programme (UNDP)
• Panos Varangis, Global Lead for Agricultural Finance and Insurance, Finance & Markets Global Practice, World Bank Group

Session 3 (13:30 – 15:00)
The changing face of regulation and policy

The relationship between the cooperative/mutual insurance sector and insurance regulators/policymakers is a prominent element of our ability to provide effective protection to member-policyholders and their communities, and to remain competitive in our respective markets.

This panel brings together experts on the changing regulatory landscape for cooperative/mutual insurers, and our sector’s leading advocates for equitable regulatory treatment. Capital requirements, market conduct, financial disclosures are some of the key issues under discussion.

Chair:

• Sarah Goddard, Secretary General, AMICE (Belgium)

Keynote Presentation: International Insurance Regulatory Developments

• Yoshihiro Kawai, Secretary General, International Association of Insurance Supervisors (IAIS)

In his keynote presentation, Secretary General of the IAIS Yoshihiro Kawai will outline the latest developments in global insurance regulation and the implications for the cooperative and mutual sector. These will include the supervision of Mutuals, Cooperatives, and Community Based Organisations (MCCOs), proportionality, capital standards and regulation of financial technology.

Panel:

• Alejandro Asenjo, General Manager, Grupo Asegurador La Segunda (Argentina)
• Joost Heideman, CEO, Univé (Netherlands)
• Tim Yeates, Managing Director, Axco (UK)
• Ana Gonzalez-Pelaez, Fellow, University of Cambridge Institute for Sustainability Leadership (UK)
• Bill Marcoux, Partner, DLA Piper (USA) and Chair of IDF Insurance Regulation and Resilience Policy Working Group

Session 4 (15:30 – 17:00)
CEO Panel: Redesigning the insurance industry for tomorrow’s world

A panel of ICMIF members’ CEOs reflects on the key learnings from the day. What are the key external influences that will push us towards redesigning our organisations? How can we, as cooperative/mutual insurers, redesign our sector and our organisations to ensure they remain sustainable, relevant, competitive and ready to take on future risks?

Chair:

• David Rainbow, Managing Director, Willis Re International (UK)

Panel:

• Alejandro Simón, CEO, Grupo Sancor Seguros (Argentina)
• Denis Dubois, President and COO, Desjardins General Insurance Group (Canada)
• Anne Mette Toftegaard, CEO, LB Group (Denmark)
• Toshiaki Sato, President, JCIF (Japan)
• Jens Henriksson, President and CEO, Folksam (Sweden)

Thursday 19 October

Session 1 (09:00 – 10:30)
Redesigning insurance: technology and innovation

The pace of technological change is fast – and getting faster. New scalable technology has the potential to revolutionise the entire insurance value chain and bring innovation to the insurance sector, in both advanced and emerging markets.

This session gives a high-level view of the technologies and the business opportunities they offer, and the ways in which ICMIF members are leveraging digitalisation within their organisations to introduce cutting-edge technologies such as artificial intelligence, blockchain and the internet of things (IoT).

Chair:

• Bill McKinney, Vice President, Strategy and Long Term Development, Thrivent Financial (USA)

Presentation: Transforming Insurance – Digital, Cognitive, Cloud and beyond

• Andrea Eichhorn, Global Industry Executive, IBM (USA)

Panel:

• Kumar Shailabh, Executive Director, Uplift Mutuals (India)
• Job Dijkstra, Innovation Strategist, Achmea (Netherlands)
• Ken Ng, Chief Executive, NTUC Income (Singapore)

Session 2 (11:00 – 12:30)
Redesigning… how we manage and insure emerging risks

The amount of digital data is growing at an exponential rate. Insurers in today’s world have the possibility to utilise new technological capabilities in order to analyse these big data sets, to detect and price risks more accurately, and to insure and mitigate emerging digital and disaster risks.

In this session, we examine how new technologies can help us manage emerging external risk. It will look at ICMIF members’ experiences using cognitive computing and advanced analytics, dynamic pricing, developing new innovative index-based products and protecting against cyber risk.

Chair:

• Nick Charteris-Black, Managing Director, Market Development – EMEA, A.M. Best (UK)

Presentations:

Cognitive computing: a new tool for improved decision-making at La Mobiliere

• Gundula Heinatz Buerki, Head of Smart Analytics and Head of Mobiliar Lab ETH for Analytics, La Mobilière (Switzerland)

Pricing, new opportunities

• David Destappes, Product Offering, Pricing and Value Management Director, P&V Group (Belgium)

Cyber risks and data breaches: praticising the 3Ms to avoid the third certainty in life

• Adam Levin, Chairman and Founder, CyberScout (USA)

Session 3 (13:30 – 15:00)
Redesigning…. how we reach new markets and engage with customers

Changing consumer behaviours and expectations in an increasingly digital world are having a significant impact on the ways in which consumers choose to interact with insurers and how insurance products are sold. By harnessing digital technology, insurers have the potential to get closer to their customers and improve the overall customer experience.

This session looks at new technologies through the customer lens. ICMIF members’ case studies will look at new distribution strategies, the sharing economy, social media and other digital innovations, as well as potential market disruption from new InsurTech platforms.

Chair:

• Nektaria Bessa, Administrative & Development Director, Syneteristiki Insurance (Greece)

Presentations:

Sharing Economy, the way to new services

• Thomas Ollivier, Head of Sharing Economy and Emerging Practices, MAIF (France)

Exceeding insurance boundaries to be a better insurer: Unipol’s approach

• Andrea Pezzi, Director of Innovation and New Business Solutions, Unipol (Italy)

How brightpeak financial is attracting millennial Christians with a digital love and money coach

• Alec Catsuros, Senior Product Manager, Digital Experience, Thrivent Financial (USA)

Will Boss Baby buy insurance from you?

• Emma Logan, ‎Transformation Director, Deloitte (UK)

Session 4 (15:30 – 17:15)
Redesigning…. our critical organisational capabilities

Innovation does not simply mean adopting a new idea, new technology or new product. Embedding innovation into a company’s organisational structure is important for it to survive and thrive in a fast-changing world. Design thinking and simplified decision-making processes can improve efficiency and help foster innovation.

This session considers the cultural aspects of innovation; new technology implies not just new ways of doing the day-to-day work, but also new ways of looking to the future and strategic planning. ICMIF members present and discuss how they are transforming and adapting their organisational capabilities and processes in order to create a culture that embraces innovation for sustainable competitive advantage.

Chair:

• Gina Fusco, Director of Strategy and Marketing, NFU Mutual (UK)

Panel:

• Paul Hanna, Executive Vice President Member Relations, Governance and Corporate Services, The Co-operators (Canada)
• Jean-Baptiste Clerc, CEO’s Office, MACIF (France)
• Julia Ludin, Coordinator of IT Development, DEVK (Germany)
• Lindi Dlamini, Group Executive: Human Resources, PPS (South Africa)

Closing presentation: Redesigning our businesses for the future

• Mike Pritula, President, RMS (USA)

Mike Pritula was a keynote speaker at the 2015 ICMIF Biennial Conference, where he offered his views on the key strategic challenges facing the cooperative/mutual insurance sector. In this session, Mike will identify the key learnings from the day, reflecting on the sector’s evolution during the last two years, and the outlook for future. What new opportunities should cooperative/mutual insurers be preparing to seize, how can they redesign their business for the future?

Friday 20 October

Session 1 (09:00 – 10:00)
Breaking news…In conversation with Jeremy Thompson

This special, interactive session features award-winning journalist and former Sky News presenter Jeremy Thompson. For more than 40 years, Jeremy has reported on some of the world’s biggest events, both from the studio and out in the field, covering wars, civil conflicts, terrorist attacks, natural disasters, national elections and major crimes; he has also interviewed many of the world’s most influential people. He will comment on the economic, political, environmental and social issues impacting the world today and encourage discussion from the audience on the role that cooperatives and mutuals can play in addressing these global challenges.

Chair:

• Shaun Tarbuck, Chief Executive, ICMIF

Speaker:

• Jeremy Thompson, Journalist and former Sky News presenter

Session 2 (10:30 – 12:30)
CEO Panel: Key strategies for 2018 and beyond

In this session, a panel of CEOs look at the future key strategies for cooperative and mutual insurers. What are the implications for a redesigned insurance industry and what role should our sector play? How have the discussions over the previous days of the conference shaped the way they think about ensuring the sustainability of their organisations in tomorrow’s world?

Chair and speaker:

• Kia Javanmardian, Partner, McKinsey & Co (USA)

Panel:

• Carlos Villa, Executive President, La Equidad Seguros (Colombia)
• Chris Black, Chief Executive, FMG (New Zealand)
• Ann Sommer, CEO, Länsförsäkringar Sak (Sweden)
• Tim Harris, Group Finance Director, Royal London (UK)
• Chris Hilger, President and CEO, Securian Financial Group (USA)

Open Space session (13:30 – 17:00)
Open space: Build your own agenda

This open space session is a unique networking opportunity for participants to engage with colleagues from around the world. Also known as an “un-conference” or “anti-conference”, it turns the traditional conference session on its head by allowing delegates to be in charge, identify the critical topics and facilitate discussions of interest.

The result is discussions that are highly relevant, interactive and allow for knowledge and experiences to be shared in a meaningful way. They also foster collaboration, which in turn helps identify creative solutions to complex problems. This is an opportunity for delegates to delve deeper into the most urgent and important conference topics, and focus on common challenges facing cooperative and mutual insurers.