French ICMIF member MAIF says it recognises that customer behaviour is constantly changing and therefore the mutual insurer is also adapting and pursuing a strategy of diversifying its offer. Altima, MAIF Group’s innovation laboratory, has been busy this year developing the “Unique Insurance” (l’Assurance Unique”) product, which it says will be a disruptive and unprecedented offer on the market, bringing simplicity, confidence and peace of mind for member policyholders. Simplicity and readability through an “all […]
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In this year’s customer satisfaction survey conducted by the Swedish Quality Index (Svenskt Kvalitetsindex – SKI), ICMIF member Folksam has once again been ranked top in terms of claims settlement. Folksam says the results are an effect of long-term change work and a conscious investment in process improvements with a customer focus. Annkristine Wuopio-Mogestedt, Claims Manager at Folksam said: “I get so proud when I see the […]
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Australian ICMIF member The Business Council of Co-operatives and Mutuals (BCCM) last week congratulated Australian Unity on becoming Australia’s first mutual to issue Mutual Capital Instruments (MCI). Australian Unity Limited announced an offer of Australian Unity Mutual Capital Instruments to raise AUD 100 million on Friday 27 November 2020. Established in 1840, Australian Unity was Australia’s first member-owned wellbeing company. To support the ongoing, sustainable […]
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Canadian ICMIF members The Commonwell Mutual Insurance Group and Trillium Mutual have been named as Top Insurance Workplaces of 2020 by Insurance Business Canada magazine. In its second annual employee survey, Insurance Business Canada asked thousands of insurance professionals to rate their employers’ performance in regard to compensation and benefits, diversity and inclusion, employee development, and culture. […]
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Dutch ICMIF member Achmea is a partner of Amsterdam Drone Week 2020 (ADW) which takes place online between 1 and 3 December. Achmea says the partnership is in line with its strategy to contribute to a safe and future-proof society and part of this is the future of innovative mobility, including air mobility. Lidwien Suur, a member of Achmea’s Executive Board and also a member of the ADW’s Board of Recommendation, […]
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Customers who purchase travel insurance from ICMIF member NTUC Income (Income, Singapore) will now enjoy COVID-19 coverage for medical-related expenses while overseas following the announcement last week from Income that it is enhancing its travel insurance offerings in response to the gradual lifting of border restrictions in Singapore and other parts of the world. With this enhancement, Income says it will protect travellers covered […]
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ICMIF member Anadolu Sigorta, one of Turkey’s largest insurers, has introduced an innovative product that adds earthquake coverage to health insurance at a small premium. Anadolu Sigorta says the product is the first in the Turkish insurance sector. Under this new insurance plan, a policyholder who suffers an injury due to an earthquake will have related medical expenses covered. Even though the issue […]
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New research shows that Danish ICMIF members Sygeforsikringen “danmark“ and LB Forsikring are ranked as the top two insurance companies in the country based on their brand image and reputation. In the annual Finansimage 2020 survey, Sygeforsikringen “danmark” topped the reputation rankings of Danish financial companies for the third year in a row. Sygeforsikringen “danmark“ also topped the rankings of insurance companies in 2020, with LB Forsikring ranked in second place for the third consecutive […]
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In this year’s annual survey from Svenskt Kvalitetsindex (Swedish Quality Index) on customer satisfaction in the Swedish non-life insurance industry, ICMIF member Dina Försäkringar was ranked as having the most satisfied private insurance and pet insurance customers. “We are extremely happy and proud to receive an honorable first place in the Svenskt Kvalitetsindex survey. It […]
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Insurance companies in Europe and Asia Pacific are at different stages of their journey to integrate environmental, social and governance (ESG) factors into their businesses, according to new research conducted by ICMIF Supporting Member AM Best. A new Best’s Special Report “Insurers and Reinsurers: Ignoring ESG Factors Poses Reputational Risk”, outlines the findings of a survey of nearly 100 […]
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