ICMIF member MAS (New Zealand) has been awarded the Consumer NZ People’s Choice Award for its house, car, and contents insurance for the seventh year in a row.

The awards are based on Consumer NZ’s customer satisfaction surveys, undertaken with their members and supporters.

MAS was rated the top provider in the surveys with satisfaction scores of between 82% to 87% across the house, car and contents insurance categories.

MAS Chief Member Advocacy Officer Mike Davy says the award is a testament to MAS’s commitment to service, professionalism and supporting its members: “In our 100 plus year history as a mutual, MAS has always put the interests of our members first. We’ve worked hard to engage and build trusting relationships with our members and to be readily available to meet their needs.”

“We are honoured to receive this award and to read comments in the survey which highlight what we endeavour to do – to listen, to care, to be approachable and to be customer focused in our every member interaction,” Davy continued.

“As one member commented in the survey ‘MAS uncomplicates the insurance process’ and this is something we are very focused on as part of our customer service.”

Davy concluded: “New Zealanders are living through volatile economic times, and compounding this for many, we have just experienced the worst climate related event in our history disrupting the lives of so many. At a time like this it reinforces the integral role MAS has to support our members through the claims process and to offer our help and guidance when they need us most.”

“To receive a Consumer People’s Choice award seven years in a row across these insurance categories is an incredible achievement and illustrates the MAS team’s consistent focus on providing outstanding customer service,” said Consumer NZ Chief Executive Jon Duffy.

“Consumer NZ endorsements are hard to achieve, and MAS can be proud of its strong rating and the positive comments from its members,” Duffy concluded.