Swiss ICMIF member Die Mobiliar has introduced Mobi-ChatGPT for its workforce. This means that Mobiliar employees use the advantages of ChatGPT in compliance with data protection regulations. Mobiliar is making use of artificial intelligence to support employees in their tasks and ensure first-class customer service.

Mobi-ChatGPT can create, edit or summarise texts, but also provide ideas, answer questions and much more. The application is based on Microsoft’s Azure OpenAI Service.

“I am pleased that we have found a solution so quickly to take advantage of ChatGPT and protect our data at the same time,” says CEO Michèle Rodoni. “Mobi-ChatGPT can make our employees’ work easier internally. This is exactly how we want to use technology: for us, the focus is always on people.”

The insurer has already been using artificial intelligence (AI) for several years, for example, customers who record a claim online are supported by artificial intelligence. E-mails that arrive at the subsidiaries Mobi24 and Protekta are forwarded to the right place by AI. An AI translation tool ensures that Mobiliar terminology is used correctly in all of its corporate languages.

Mobiliar says further applications for ChatGPT are planned for the Swiss cooperative. In response to a call for potential AI applications within the company, 90 suggestions from employees were submitted within a few weeks which will now be reviewed.