Webinars Archive - International Cooperative and Mutual Insurance Federation

All ICMIF webinars

ICMIF webinars are organised exclusively for the benefit of ICMIF members, looking at current strategic issues and the latest trends impacting the cooperative/mutual insurance sector. They bring thought leadership and showcase best practice from ICMIF member organisations and prominent industry experts.

If you would like to search the webinars by theme or topic visit this page.

Past webinars

Holistic balance sheet management: supporting insurers’ strategic objectives

Yuriy Krvavych, Managing Director – Risk Intelligence & Strategic Advisory, Guy Carpenter (UK) and William Gibbons, Principal – Insurance Investment, Mercer (UK) discuss how to implement holistic balance sheet management (HBSM) in order to help insurers achieve their strategic objectives, addressing the challenges and constraints posed by the current landscape and exploring efficient ways to […]

Gore Mutual’s data-driven approach to improving claims experience

An insightful webinar featuring Mikael Honore, Director of Claims Operations (Auto and Property) and Special Investigations of Gore Mutual (Canada) where he shares the company’s innovative, data-driven approach in achieving CX excellence. This webinar focuses on how Gore Mutual has taken a data-driven approach to improve its CX within their claims department. Mikael provided examples […]

Mastering liquidity: insights for mutual/cooperative insurers

Liquidity risk is increasingly in focus for many mutual/cooperative insurers. Not least because insurance regulators around the world are themselves highlighting the importance of robust liquidity risk management. Striking the right balance between holding too little – and too much – liquidity is a challenge. Join Alastair Sewell, Investment Strategist, and Simon Bartlett, Business Development […]

Mutual Leaders Insights – Quarterly panel discussions with ICMIF member CEOs (Episode 4)

This ICMIF webinar series features high-level discussions with a panel of CEO and executive leaders from mutual/cooperative insurers around the world. Each of the quarterly webinars will feature a different panel, thereby showcasing insights from members around the world. These regular insights from the leading CEOs at ICMIF members will cover a range of strategic […]

Mutual Leaders Insights – Quarterly panel discussions with ICMIF member CEOs (Episode 3)

Navigating the digital landscape: Innovation and growth strategies in insurance distribution

Mutual life insurer Assumption Life shares its successful journey to expand and grow its customer base across Canada through innovative and strategic distribution partnerships. Recognising the need to adapt to changing consumer demands and explore alternative distribution models, Assumption Life leveraged Lavvi’s online platform for life insurance to enable the mutual insurer to strengthen its […]

A journey to transition to the cloud

Transitioning to the cloud represents a critical step for insurers to accelerate their digital transformation and stay competitive in the evolving insurance landscape. In this webinar, Co-operators (Canada) share their recent experience of this major technology upgrade to their P&C business as it transitioned from Guidewire V7 to the Guidewire Cloud Platform. Increase your odds […]

The digital mutual

In this webinar series, various ICMIF members from around the world will showcase their digital strategy and journey in the pursuit of digital transformation. In these case studies, learn how leading mutual/cooperative insurers are harnessing the power of technologies to digitise their business and integrate digitalisation and innovation into their overall strategy, whilst maintaining their […]

Setting out the blueprint for customer experience excellence

In this webinar, NFU Mutual (UK) share how, through the creation of their CX Blueprint, they have set out a vision for customer experience (CX) dominance. It explores how this blueprint is starting to democratise CX and empower teams within NFU Mutual to make informed decisions that support the overarching business goal of dominating in […]

Practical AI applications for a modern mutual

In this webinar, Steve Ferrari, Chief Transformation Officer at OneFamily, brings to life the transformative impact that artificial intelligence (AI) is having on the organisation’s customer service and telesales operations. Focusing on how AI enhances customer experience and streamlines operational efficiencies, it delves into AI-driven analytics to identify improvements in customer journeys; chatbots and knowledge […]