Tuesday 15 October, 2pm BST (UK time)

Join us for an insightful virtual session featuring Mikael Honore, Director of Claims Operations (Auto and Property) and Special Investigations of Gore Mutual (Canada) where he will share the company’s innovative, data-driven approach in achieving CX excellence. This session will focus on how Gore Mutual has taken a data-driven approach to improve its CX within their claims department. Mikael will provide examples of initiatives undertaken by Gore Mutual, highlighting the insights they have gained and the measurable improvements made within the claims team.

Following the presentation, participants will engage in roundtable discussions, providing the opportunity for participants to share their own experiences, insights and CX journeys. The discussions will also highlight some common CX-related topics that could be explored in more detail at future virtual sessions.

Speaker:

• Mikael Honore, Director of Claims Operations (Auto and Property) and Special Investigations, Gore Mutual (Canada)