In this webinar, Steve Ferrari, Chief Transformation Officer at OneFamily, brings to life the transformative impact that artificial intelligence (AI) is having on the organisation’s customer service and telesales operations. Focusing on how AI enhances customer experience and streamlines operational efficiencies, it delves into AI-driven analytics to identify improvements in customer journeys; chatbots and knowledge management systems for instant customer support; and automated processes that reduce human error and save time. The webinar presents insights into the practical AI applications that are reshaping financial services and share OneFamily’s learnings so that other mutual insurers can set up for success.

Speaker:

• Steven Ferrari, Chief Transformation Officer, OneFamily (UK)