Sancor Seguros is an Argentinian cooperative insurer with 9.3 million policyholders, 3,330 employees, and with regional offices in Paraguay, Brazil and Uruguay.

The organisation started its sustainability journey in 2005, when it decided to develop a process of social responsibility, good governance and sustainability. By 2022, it has come up with five fundamental pillars of what it needs to focus on.

First, dialogue with all stakeholders: from customers to employees, to understand their expectations in the way it manage its business. The first dialogue started in 2005 and served as a basis for the company’s future work.

The second pillar is innovation and development of sustainable products and services, such as remote medicine and parametric insurance products. This also includes developing scientific research and innovation in the area of prevention (ie identifying illnesses before they affect a patient).

The third pilar is development of CSR initiatives in prevention, health and safety. One of Sancor’s programmes is to do with prevention of traffic and road accidents. It has carried out tests throughout the country to see how they can prevent these accidents from happening.

The forth pillar is value creation and generation. With the knowledge they obtain from dialogue with clients and their intelligence gathering centre they have developed ventures with other insurance companies focusing on the values of cooperatives.

The fifth pillar is measurement. Using economic, social and environmental indicators, they measure the results of their performance to determine future objectives. In 2015, the company launched their Sustainable Citizen programme to raise awareness of the importance of being insured, prevention and promotion of a healthy lifestyle and safety. They chose 12 strategic SDGs to measure their performance based on these and to do what they can in an area that they will be most effective.